FAQ
Frequently Asked Questions
Orders & Shipping
Q: Where do you ship to?
A: We currently ship within the United States and to select international countries. International availability may vary depending on location and shipping restrictions.
Q: How long does shipping take?
A: Orders are typically processed within 2–5 business days. Shipping times vary depending on location but usually arrive within 5–10 business days after processing.
Q: Do you offer international shipping?
A: Yes! We ship internationally to select countries. If your country is available at checkout, we can ship to you.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email so you can follow your package's journey. You can also use SHOP to track your orders and receive updates as well.
Returns & Issues
Q: What if my item arrives damaged or incorrect?
A: Please contact us with your order number and a photo of the issue, and we will help resolve it as quickly as possible. You can contact our customer service team at Refund Policy Or Email us at TheCoralCollective_support@coraltombcollection
Q: Do you accept returns or exchanges?
A: Due to the nature of our merch production, we typically do not accept returns, but if there is a problem with your order we will work with you to make it right.
Products
Q: How do I know what size to order?
A: Each product page includes a size chart to help you choose the best fit.
Q: Will items restock if they sell out?
A: Some designs may return, but others are limited releases, so if you see something you like it’s best to grab it while it’s available.
Promotions
Q: Can I combine multiple discounts or promotions?
A: Promotions and discount codes cannot be combined unless otherwise stated.
Q: How do I use a promo code?
A: Promo codes can be entered during checkout in the discount code field.
Contact
Q: How do I contact support?
A: If you have any questions about your order or products, please reach out through our store contact page or support email, and we’ll get back to you as soon as possible.